Ashden Awards

UK Climate Innovation Award

Winner

Kensa Group

UK

Winner

Award:
UK Climate Innovation Award
Area of Work:
Renewable Energy, Sustainable Heating, Energy Efficiency
Region: UK
Awards Year: 2021
supported by Impax Asset Management

Kensa’s innovative ground source heat pumps and networked heat pump solution delivers efficient and affordable heating, tackling a major source of carbon emissions and reducing fuel poverty.

Tenants in social housing have seen their heating costs halved – while Kensa is also investing in developing skills and training, and engaging in political lobbying to increase the uptake of this game-changing, low-carbon heating technology.

Kensa’s ground source heat pumps are heating over 17,000 properties.

Their networked heat pump solution is installed in 215 social housing retrofit projects and counting.

Employs 170 people, with in-house training for installers.

Domestic heating is a huge source of UK carbon emissions. Meanwhile, fuel poverty affects at least 6 million UK households according to the NEA. Dramatic action is needed to protect the planet and deliver clean, affordable and reliable heating for all.

The upcoming Future Homes Standard will decarbonise new build homes and utilise innovate technologies such as GSHPs and networked heat pumps, and will go a long way to helping the Government meet its target of 600,000 installation per year by 2028. But new products, business models, partnerships and training initiatives are needed to make this ambition a reality, and make sure the benefits reach right across societ

Kensa is innovating to meet the challenge. The company has two decades’ experience in designing, manufacturing and installing ground source heat pumps. Ground source heat pumps extract sustainable heat from ground and water sources via ground arrays: loops of submerged pipes filled with a heat transfer fluid. The liquid absorbs heat at around 10ᵒC, which is then upgraded to 50-65ᵒC by the heat pump and used for heating and hot water in a home.

Kensa is continually innovating to make heating better for everyone.

New product launches

In 2024 Kensa launched the Shoebox NX, the latest evolution of its pioneering compact ground source heat pump. Manufactured in the UK, the Shoebox NX delivers enhanced efficiency, ultra-quiet performance and a smaller footprint—making it ideal for high-density housing and future-ready developments. This next-generation model is designed to support smart energy systems and offers a practical, low-carbon solution for both new build and retrofit projects. It reflects Kensa’s commitment to innovation that makes sustainable heating accessible, affordable and scalable.

Major investment to power growth

In 2023, Kensa received a £70 million investment from Octopus Energy and Legal & General. This funding is enabling the company to expand its UK manufacturing facilities, scale installation operations, and significantly grow its workforce. The goal is to deliver 50,000 ground source heat pump systems each year by 2030, supporting thousands of new green jobs in the process. The investment marks a major milestone in Kensa’s mission to accelerate the transition to clean heating across the UK.

Partnering with GTC to support the new build sector

Kensa has partnered with GTC, one of the UK’s leading utility providers, to bring low-carbon ground source heating to new housing developments. By combining Kensa’s networked heat pump technology with GTC’s infrastructure expertise, the partnership is delivering low carbon solutions for developers. These systems help reduce emissions, meet regulatory standards, and offer homeowners affordable, zero-emission heating from day one.

"The social housing sector has the potential to be a market-maker for the application of green technologies at scale in our homes. That investment will drive the growth in the green economy, particularly in a post-pandemic world where new sustainable employment is required. "

Patrick Berry, Director and Lead on Carbon Reduction for Together Housing Group, a social housing provider in partnership with Kensa Groups.

Partnering with GTC to support the new build sector

Kensa has partnered with GTC, one of the UK’s leading utility providers, to bring low-carbon ground source heating to new housing developments. By combining Kensa’s networked heat pump technology with GTC’s infrastructure expertise, the partnership is delivering low carbon solutions for developers. These systems help reduce emissions, meet regulatory standards, and offer homeowners affordable, zero-emission heating from day one.

Delivering projects that make a difference
Kensa continues to work across the UK to install its networked heat pump systems in a wide range of settings—from large social housing schemes to individual private homes. Recent projects include estate-wide retrofits that tackle fuel poverty, neighbourhood-scale heat networks, and future-proof solutions for new build developments. Each installation is designed to cut carbon, lower bills, and help communities take control of their energy future.

Kensa also pioneered networked heat pumps technology – which enable more than one heat pump to be connected to a ground array, usually a borehole for multiple-occupancy dwellings. In practice, an array of boreholes will be drilled and connected via a shared ground loop to the heat pumps in multiple properties.

Drilling boreholes is a large portion of the installation cost for a ground source heat pump, so the networked heat pump solution s makes them more affordable, and also allow installation in tight spaces with less disruption.

One key advantage of the  networked heat pump s compared to traditional district heating is that no moving parts are needed underground – the pumping is done entirely by the individual heat pumps in people’s homes. Also, as the heat pumps generate heat at the point of use, the liquid being circulated in the pipes is at an ambient 5-10ᵒC, meaning there are no heat losses from distribution pipework around the building. These advantages keep running costs down, and increase reliability.

Kensa’s networked heat pump solution has been installed in over 215 social housing projects so far.

Delivering green skills and fighting fuel poverty

Where storage heaters have been replaced by heat pumps in social housing, heating costs have typically halved, reducing fuel poverty for those who were not in a position to make any changes to their heating system themselves.

Kensa employs resident liaison officers, who are trained to spot fuel poverty, help people understand the heat pumps, provide advice on energy efficiency measures that households can take, and signpost them to other services including checking they’re not missing out on benefits they’re entitled to.

A partnership with social housing provider Together Housing has brought Kensa’s technology to 1,200 homes – from bungalows to high-rise flats – in Yorkshire and Lancashire. Together aims to remove gas boilers from 30,000 properties over the next 10 to 15 years, and Kensa is expected to play a key role.

Patrick Berry, Director and Lead on Carbon Reduction for Together Housing Group, says: “The social housing sector has the potential to be a market-maker for the application of green technologies at scale in our homes. That investment will drive the growth in the green economy, particularly in a post pandemic world where new sustainable employment is required.”

Kensa employs 170 people, with in-house training for installers. Installers also receive free support to get accreditation from MCS, the UK’s standards body for low-carbon home electricity and heating. The company has also worked with colleges across the country, delivering courses and training teaching staff.

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